Fracxio Fractional Network
Emma Rhys
Operations, delivery, and change management support for complex, multi-stakeholder programs and operational transformations.
Adelaide, Australia
Emma strengthens operations and processes, turns strategy into prioritised roadmaps, and leads the delivery and change management that get complex transformation programs done, for government, health and utilities organisations.
If Emma's experience looks relevant, start with the business situation. Fracxio can use that context while working out the capability and most useful next step.
Business fit
Where Emma's experience may fit
Business types
Business stages
Engagement models
Example engagement
An example of the work
In a recent engagement, a critical infrastructure utility needed to translate its broader strategic direction into a clear, actionable customer experience roadmap. Emma was engaged for a six-month placement as CX Lead, where she extracted the strategy into a prioritised roadmap and delivery structure, established voice-of-customer foundations, assessed the existing website platform against the business's strategic and CX goals, and built the business case for platform uplift. She also worked to embed the CX strategy across the team and the wider business, so it became part of how the organisation worked day to day rather than sitting with one function. This gave the business a prioritised, funded pathway for turning strategic intent into delivery, sustained beyond the engagement itself. The example demonstrates Emma's contribution at the point where a strategy or annual plan needs to be translated into a structured roadmap: sequenced, resourced, and embedded for execution.
Start with the business need
Start a Problem Check with Emma in mind.
Tell Fracxio what your business is trying to fix, grow or change. We can use your interest in Emma as context while working through the capability and next step.